At EGA Clinic, we are committed to protecting your privacy and keeping your personal information confidential.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, make an enquiry, request an appointment, or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK data protection legislation.
1. Who We Are
EGA Clinic is operated by EGA CLINIC LTD, a company registered in England and Wales.
Registered Office Address:
12 Upper Wimpole Street
London
W1G 6LD
Company Registration Number: 16850827
EGA Clinic is a private healthcare clinic offering clinician-led preventative health assessments, diagnostics and personalised treatment services.
Contact details:
Telephone: 020 8191 3012
Email: info@egaclinic.com
2. Information We Collect
We may collect and process the following types of personal information:
Personal information
- Name and contact details.
- Date of birth where required.
- Information provided when you contact us, request an appointment or communicate with our team.
Health information
- Medical history and relevant health information.
- Consultation notes.
- Diagnostic results.
- Treatment-related information.
Website information
- Information submitted through website forms.
- Technical information such as IP address, browser type and website usage information collected through cookies or analytics tools.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and requests.
- Provide healthcare services and support.
- Arrange appointments and communicate with you.
- Carry out assessments, consultations and treatments.
- Maintain accurate healthcare records.
- Improve our services and patient experience.
- Meet our legal and regulatory responsibilities.
We only use your information where we have a lawful basis to do so under UK data protection law.
4. Sharing Your Information
We respect the confidentiality of your information and will never sell your personal data. Where necessary, we may share information with:
- Healthcare professionals involved in your care.
- Diagnostic providers and laboratories.
- Trusted service providers who support our systems and operations.
- Regulatory bodies or authorities where required by law.
Any third parties processing information on our behalf are required to maintain appropriate confidentiality and security measures.
Service providers that support our website
- Vercel — website hosting.
- Neon — database that stores website form submissions and chat conversations.
- Resend — delivery of emails sent from our website, such as enquiry notifications.
- Anthropic — the AI service that powers our website assistant (see section 5).
- Google — website analytics, only if you accept analytics cookies.
Some of these providers may process information outside the UK. Where they do, we rely on appropriate safeguards recognised under UK data protection law.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to help improve website performance, security and user experience. Cookies may collect information about how visitors use our website. You can manage or disable cookies through your browser settings.
Website visit statistics
We count visits to our website using a cookie-free measurement that we operate ourselves. For each page view we record the page visited, the website you arrived from (if any), your approximate country (derived from your connection; we do not store your IP address) and your device type (mobile, tablet or desktop). Nothing is stored on your device and we cannot identify you from this information. We use it to understand which pages are useful, and the records are deleted after 13 months.
Google Analytics
Only if you accept analytics cookies in our cookie banner, we also use Google Analytics to understand how our website is used. You can change your choice at any time using “Cookie settings” at the bottom of every page. See our Cookie Policy for details.
Our website assistant
Our website includes an automated assistant (“Ask EGA”) that answers general questions about our services and can help you get in touch. It does not provide medical advice. Conversations are stored for 90 days so that our team can review them and improve our service, and are then deleted automatically. Messages are processed by our AI provider, Anthropic, to generate replies. Please do not share sensitive health information in the chat; for specific medical concerns, please contact us directly or book a consultation.
Website forms
When you submit our booking or contact form, or ask to see our prices, we store the details you provide (such as your name, email address, phone number and message) so that we can respond, and our team is notified by email.
6. Data Security and Retention
We take appropriate measures to protect your personal information from unauthorised access, loss, misuse or disclosure. We retain information only for as long as necessary and in accordance with legal, regulatory and healthcare record-keeping requirements.
7. Your Rights
Under UK data protection law, you have rights including:
- Requesting access to the personal information we hold about you.
- Requesting correction of inaccurate information.
- Requesting restriction or objection to certain processing.
- Requesting deletion of information where applicable.
- Withdrawing consent where processing is based on consent.
To exercise your rights, please contact us:
Email:
info@egaclinic.com
8. Complaints and Contact Us
If you have any questions or concerns about how we handle your personal information, please contact us:
Telephone: 020 8191 3012
Email:
info@egaclinic.com
We will review and respond to any concerns regarding the handling of your information.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal information.
The latest version will always be available on our website.